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Technical Support Specialist
2 months ago
At CNH Industrial, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing technical assistance and support to our customers and internal stakeholders.
Responsibilities:- Diagnose and troubleshoot complex issues with crop production, harvesting, and application equipment within the CNH product portfolio.
- Utilize mechanical and electronic test equipment to interpret fault codes and operating parameters.
- Collaborate with engineering and technical publications teams to develop and maintain technical documentation.
- Provide timely and accurate technical support to customers and internal stakeholders via phone, email, or in-person.
- Develop and maintain technical knowledge and expertise in agricultural equipment and technology.
- Collaborate with cross-functional teams to identify and resolve technical issues.
- Document and maintain accurate records of technical issues and resolutions.
- Stay up-to-date with industry trends and developments in agricultural equipment and technology.
- Bachelor's degree in Mechanical Engineering, Agricultural Engineering, Industrial Engineering, or related field.
- Minimum 2 years of experience working with agricultural equipment and technology.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
CNH Industrial offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer opportunities for professional development and growth within the company.