Theatre Operations VIP Part Time Front of House Supervisor Role

5 hours ago

Markham, Ontario, Canada Cineplex Full time

Cineplex, a leading Canadian entertainment company, is seeking a dynamic and experienced Front of House (FOH) VIP Supervisor to join their team.

This exciting opportunity allows the right candidate to lead and manage a dedicated team of FOH employees, ensuring an exceptional service experience for all VIP guests.

Key responsibilities include:

  1. Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience.
  2. Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest's experience.
  3. Accomplishing restaurant human resource objectives by enforcing all policies and procedures Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity.
  4. Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area.
  5. Reconciling end of the night funds Managing stress in a fast-paced, high-pressured environment
  6. Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction.

The ideal candidate will possess:

  1. A passion for hospitality and commitment to service excellence in a fast-paced service environment.
  2. Ability to initiate innovative and creative sales and food service activities.
  3. Safe food handling and smart serve certification is preferential.
  4. A flexible schedule that includes evenings, weekends and holidays.
  5. Ideal candidates would possess a college or Hospitality degree.
  6. A minimum of 2 years previous experience in a bar, licensed restaurant, or similar environment is a requirement.

Cineplex offers a competitive salary range of $45,000 - $60,000 per year, depending on experience.

Additional benefits include free movies, comprehensive training programs, and tuition assistance. If you're passionate about providing exceptional customer service and have a strong background in hospitality, this role may be the perfect fit for you.

We are an equal opportunity employer committed to hiring and retaining a diverse workforce. We welcome applications from all qualified candidates.

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