Front Desk Associate
2 weeks ago
Job Overview
As a Front Desk Associate at Easton's Group of Hotels, you will be responsible for providing exceptional customer service to our guests. This includes checking-in and checking-out guests in a timely and professional manner, processing all payments according to established procedures, and ensuring guest satisfaction.
Duties and Responsibilities
- Register guests, issue room keys, and provide information on hotel services and room location.
- Prepare for group check-in and out, and VIP arrivals.
- Answer phones promptly and courteously.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions per established procedures.
- Issue, control, and release guest safe deposit boxes.
- Communicate any outstanding guest requests or issues to management.
Qualifications and Requirements
- Must speak fluent English. Other languages preferred.
- Ability to perform tasks such as standing for extended periods, lifting items weighing up to 50 pounds, and using a keyboard to operate various property management and reservations systems.
Easton's Group of Hotels is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and protected veterans' status. Accommodation is available on request for candidates taking part in all aspects of the selection process.
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