Senior CRM Manager Asset Management

11 hours ago

Montreal, Quebec, Canada Banque Nationale du Canada Full time
Job Title: Senior CRM Manager Asset Management

At Banque Nationale du Canada, we are seeking a highly skilled Senior CRM Manager Asset Management to join our Enterprise IT delivery team. As a leader in our organization, you will be responsible for driving the development and execution of CRM strategies to support internal and external brand growth campaigns.

Key Responsibilities:
  • Lead the implementation of a Salesforce Center of Excellence at NBC in partnership with our partners in other sectors.
  • Create application evolution programs to ensure that technology and business evolution requirements are met.
  • Assist the Application Portfolio Manager, in collaboration with the CRM Delivery Director, in the development of an annual program of initiatives, projects, and maintenance.
  • Oversee application development and maintenance.
  • Participate in and bridge the gap with initiatives, projects, and application developments.
Requirements:
  • Industry-related bachelor's degree and 10 years of experience in technical team management or industry-related master's degree and 5 years of relevant experience.
  • Experience managing multidisciplinary teams in an agile delivery context.
  • Experience in managing the lifecycle of the IT asset portfolio, their availability, operational support, and associated budgets.
  • Ability to manage multiple partners simultaneously.
  • Hands-on experience in people management and project management.
  • Experience managing multiple external vendors in your previous roles.
  • Excellent ability to communicate, popularize, and influence.
  • Knowledge of CRM environments (Salesforce, Dynamics, or SAP), an asset.
What We Offer:
  • Competitive compensation and a wide range of flexible benefits to promote your wellbeing and that of your family.
  • Opportunities for career development and growth within our organization.
  • A dynamic work environment and cutting-edge collaboration tools.
  • A commitment to diversity, equity, and inclusion.
About Us:

Banque Nationale du Canada is a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. We value ongoing development and internal mobility, and our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise.

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