Senior CRM Manager Asset Management

1 week ago


Montreal, Quebec, Canada National Bank Full time
About the Role

We are seeking a highly skilled and experienced Senior CRM Manager to join our Enterprise IT delivery team at National Bank. As a leader in our team, you will be responsible for driving continuous improvement in our practices and developing a team of highly qualified experts in the CRM field.

The successful candidate will have a strong background in technical team management, experience managing multidisciplinary teams in an agile delivery context, and a deep understanding of the customer journey. They will also have hands-on experience in people management and project management, as well as experience managing multiple external vendors.

The ideal candidate will be able to communicate effectively, popularize and influence, and have a strong ability to manage multiple partners simultaneously. Knowledge of CRM environments, such as Salesforce, Dynamics or SAP, is an asset.

About the Team

You will be part of a team of over 150 colleagues and report to the Senior Director of the CRM and Financing teams. Our team is made up of over 2,300 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes.

We value ongoing development and internal mobility, and offer personalized training programs with on-the-job learning to help you master your role and develop new fields of expertise.

What We Offer
  • A competitive salary and benefits package
  • A comprehensive health and wellness program
  • A generous pension plan
  • An Employee Share Ownership Plan
  • An Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • A telemedicine service
  • A virtual sleep clinic

We are committed to creating a barrier-free workplace that is accessible to all employees. If you require accommodation, please let us know during your first conversations with us.



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