Senior CRM Manager Asset Management

4 days ago

Montreal, Quebec, Canada Banque Nationale du Canada Full time
Job Title: Senior CRM Manager Asset Management

At Banque Nationale du Canada, we're seeking a highly skilled Senior CRM Manager Asset Management to join our Enterprise IT delivery team. As a leader in our organization, you will be responsible for driving continuous improvement in our practices and making a positive impact on the experience of our Salesforce CRM specialists.

The ideal candidate will have a strong background in technical team management, with experience in managing multidisciplinary teams in an agile delivery context. You will be responsible for leading the development and execution of CRM strategies to support internal and external brand growth campaigns, as well as conducting a deep understanding of the customer journey and leveraging data to develop actionable insights.

Key Responsibilities:

  • Actively participate in and bridge the gap with initiatives, projects, and application developments.
  • Be the direct point of contact with the business line for your estate.
  • Create application evolution programs to ensure that technology and business evolution requirements are met.
  • Assist the Application Portfolio Manager, in collaboration with the CRM Delivery Director, in the development of an annual program of initiatives, projects, and maintenance.
  • Oversee application development and maintenance.
  • Using your roadmap, participate, plan, and lead (as per the initiative) the design, development, integration, implementation, and maintenance of the Salesforce ecosystem and integrated applications.
  • Communicate issues to management with relevant parties for resolution if necessary.
  • Assist/coach employees in their career paths.
  • Implement initiatives to improve the platforms supporting applications, such as archiving and partitioning.
  • Liaise with cross-functional teams to communicate and apply the bank's norms and standards.

About the Team:

You will be part of a team of over 2,300 proactive, collaborative experts who work with agility to seize opportunities, stay on the cutting edge of technology, and continuously improve our processes. Within the Enterprise IT sector, you will report to the Senior Director of the CRM and Financing teams.

What We Offer:

  • A dynamic work environment and cutting-edge collaboration tools.
  • A wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Opportunities to get involved in community initiatives.
  • Preferential banking services.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Telemedicine service.
  • Virtual sleep clinic.

Requirements:

  • Industry-related bachelor's degree and 10 years of experience in technical team management or industry-related master's degree and 5 years of relevant experience.
  • Experience managing multidisciplinary teams in an agile delivery context.
  • Experience in managing the lifecycle of the IT asset portfolio, their availability, operational support, and associated budgets.
  • Ability to manage multiple partners simultaneously.
  • Hands-on experience in people management and project management.
  • Experience managing multiple external vendors in your previous roles.
  • Excellent ability to communicate, popularize, and influence.
  • Knowledge of CRM environments (Salesforce, Dynamics, or SAP), an asset.

Language: English (Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.)

Skills:

  • Agile Scrum
  • Business Alignment
  • Communication
  • Decision Making
  • Detail-oriented
  • Digital literacy
  • Emotional Intelligence
  • Managerial Courage
  • Microsoft Dynamics CRM
  • Mobilization
  • Partner Development
  • Problem Solving
  • Salesforce
  • SAP CRM
  • Strategy Execution

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