Client Service Expert

17 hours ago

Ottawa, Ontario, Canada Equitable CA Full time
Overview

At Equitable, we foster a culture that values growth, collaboration, and exceptional client service. Our team is dedicated to delivering top-notch support to our clients, advisors, and regional offices. As a Client Care Representative, you will be the face of our organization, providing personalized assistance and resolving inquiries with expertise and accountability.

What You Will Do:
In this role, you will handle incoming telephone calls, respond to email inquiries, and work closely with other departments to resolve complex issues. You will also have the opportunity to develop your skills and knowledge by participating in training programs and collaborating with subject matter experts. Your fluency in both French and English will enable you to communicate effectively with clients from diverse backgrounds, while your excellent interpersonal skills will help you manage relationships with internal and external stakeholders. With your ability to handle high-stress levels and think critically, you will excel in our fast-paced production environment.

Required Skills and Qualifications:
We are looking for a candidate with a strong background in phone-based client care or service, preferably in an insurance company or related medical field. Your superior communication skills, both verbal and written, will enable you to convey complex information in a clear and concise manner. Additionally, your adaptability, enthusiasm, and commitment to continuous learning will make you an ideal fit for our dynamic team.

Benefits:
We offer a comprehensive benefits package, including a pension program with employer matching, annual vacation allowance, and access to employee resource groups. You will also enjoy a healthy work-life balance, with opportunities for professional development, volunteer time off, and exclusive employee perks. Whether you're looking for a long-term career or a new challenge, we invite you to join our team and discover the rewards of working at Equitable CA.

Salary and Location:
The salary for this position is estimated to be around $50,000 - $60,000 per year, depending on experience and qualifications. The role is based in Ottawa and surrounding areas, with opportunities for remote work. If you are a motivated and results-driven individual who is passionate about delivering exceptional client service, we encourage you to apply.

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