Digital Transformation Expert

4 days ago

Ottawa, Ontario, Canada Johnson Service Group Full time

Experience a fulfilling career with Johnson Service Group as a Digital Transformation Expert.

About the Opportunity

We are seeking an experienced Systems Architect to lead our IPTV services, systems, and infrastructure. The ideal candidate will have a strong background in system design, implementation, and deployment.

The successful candidate will be responsible for planning, architecting, designing, testing, installing, and leading the engineering and deployment of IPTV services, systems, and infrastructure within Client.

We value a creative problem solver who is curious, collaborative, and ready to be on the leading edge of technological transformation.

Key Responsibilities
  • Work as a member of the engineering team to test and implement new solutions or changes to the existing solutions delivered to end customers.
  • Plan and develop the technical and process aspects of solutions.
  • Assess business and technical requirements and develop vision and strategy of the solutions based on objectives.
  • Maintain and develop relationships with internal stakeholders who rely on the solutions we provide.
  • Contribute regular insight to others on the state of our solutions, industry trends, major issues, and business issues.
  • Act as the point of escalation (SME level) for issues for our operations teams.
  • Develop, Test and validate software releases and approved configurations for equipment.
  • Maintain and develop processes related to provisioning, upgrades, support and deployment.
  • Act as subject matter expert for the product, support and care teams.
  • Maintain current, hands-on knowledge.
  • Manage compatibility requirements.
  • Perform technical and business evaluations.
  • Seek efficiency in any aspect of day-to-day work and processes.
  • Work closely with technical teams during design sessions, and during implementation of solutions.
  • Provide feedback and assist management with prioritization of new features.
Required Skills and Qualifications
  • Self-motivated and driven.
  • Technically focused and business minded.
  • Customer experience focused.
  • Ability to balance working in a team and as an individual contributor.
  • Thrive under pressure.
  • Able to think non-linear.
  • Excellent communications skills.
  • Must be able to learn, understand and apply new technologies.
  • Experience integrating multiple vendor products using custom tools and approaches.
Benefits

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits including:

  • Industry-leading Corporate Medical and Dental benefits program.
  • RRSP contributions.
  • Generous PTO.
  • A great work environment with organized social events.
  • Opportunities for growth & development.
Why Join Us?

Diversity and inclusion are important to Johnson Service Group. We appreciate the uniqueness of all individuals and believe that our differences are what make us stronger.

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