Account Representative

2 weeks ago

Laval, Quebec, Canada National Bank Full time

A career as an Account Representative at National Bank offers a unique opportunity to work in synergy with a variety of partners. Your excellent customer service skills and proactive approach will enable you to take charge of clients' needs.

Your role:

  • Open commercial files and assist clients with a variety of transactions
  • Perform checks and analyses to ensure the accuracy of transactions
  • Establish and maintain effective communication with the various partners involved in files (account managers, treasury managers, legal advisors, etc.)
  • Devise solutions that are tailored to client needs
  • Develop lasting business relationships with clients by providing exceptional service
  • Work with the team to continuously improve administrative processes and tools

Your team:

As a member of the Specialized Groupe sector, you'll be part of a large team that stands out for its exceptional level of collaboration. You'll report to the Manager Sales Support, Spécialized Groupe. In addition to maintaining relationships with clients and team members, you'll have the opportunity to develop your skills through training, hands-on learning, and discussions with experts in your group.

We want to contribute to your quality of life by offering you flexibility in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites:

  • Three-year college diploma or academic equivalent in a related field and three years of relevant experience
  • Customer service experience
  • Proficiency with Microsoft Office suite, including Word and Excel
  • Knowledge of banking services and products for businesses
  • Knowledge of LIS, PH and ICOP applications, a plus
  • Good sense of initiative and good level of autonomy

Your benefits:

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Initiatives promoting community involvement
  • Telemedicine service
  • Virtual sleep clinic

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