Account Representative

6 days ago

Laval, Quebec, Canada National Bank Full time

A career as an Account Representative at National Bank offers a unique opportunity to work in synergy with a variety of partners, leveraging your excellent customer service skills and proactive approach to take charge of clients' needs.

Your Role:

  • Open commercial files and assist clients with a variety of transactions
  • Perform checks and analyses to ensure the accuracy of transactions
  • Establish and maintain effective communication with the various partners involved in files (account managers, treasury managers, legal advisors, etc.)
  • Devise solutions that are tailored to client needs
  • Develop lasting business relationships with clients by providing exceptional service
  • Work with the team to continuously improve administrative processes and tools

Your Team:

As a member of the Specialized Groupe sector, you'll be part of a large team that stands out for its exceptional level of collaboration. You'll report to the Manager Sales Support, Spécialized Groupe.

In addition to maintaining relationships with clients and team members, you'll have the opportunity to develop your skills through training, hands-on learning, and discussions with experts in your group.

We want to contribute to your quality of life by offering you flexibility in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites:

  • Three-year college diploma or academic equivalent in a related field and three years of relevant experience
  • Customer service experience
  • Proficiency with Microsoft Office suite, including Word and Excel
  • Knowledge of banking services and products for businesses
  • Knowledge of LIS, PH and ICOP applications, a plus
  • Good sense of initiative and good level of autonomy

Your benefits In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

Health and wellness program, including many options

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Initiatives promoting community involvement

Telemedicine service

Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team? Ready to live your ambitions?

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