Customer Service Ambassador

1 month ago


Barrie, Ontario, Canada RioCan Full time
Customer Service Representative

RioCan is a leading Real Estate Investment Trust (REIT) in Canada, with a strong focus on retail-focused properties. We're seeking a highly skilled Customer Service Representative to join our team.

Key Responsibilities:
  • Provide exceptional customer service to customers and tenants, responding to inquiries and resolving issues in a timely and professional manner.
  • Act as a liaison between customers, security, maintenance, marketing, and Mall Administration, ensuring seamless communication and issue resolution.
  • Manage and sell gift cards, as well as manage lost and found items, including reporting and tagging lost items.
  • Assist the Marketing department with the execution of programs and promotions, as required.
  • Perform other duties and projects as required, working collaboratively with the team to achieve business objectives.
Requirements:
  • Previous retail and/or customer service experience, with a strong focus on providing exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work well with minimal supervision, with a high level of autonomy and initiative.
  • Proficient in Microsoft Office, including Word, Excel, and Outlook.
Why RioCan?

We offer a comprehensive benefits package, including health and dental benefits, a healthcare spending account, and an employee family and assistance program. We also offer a retirement program, including a matching employee contributions in a retirement savings plan, pension plan, and an employee unit purchase plan. Additionally, we provide opportunities for professional growth and development, including continuing education reimbursement, mentorship and leadership development programs, and cross-training opportunities.

We are committed to creating a diverse and inclusive work environment where all employees are valued, included, and empowered to do their best work. We welcome applications from all candidates and are committed to providing accommodations for people with disabilities.



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