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Customer Experience Ambassador

2 months ago

Barrie, Ontario, Canada Scotiabank Full time
About the Role

Scotiabank is a forward-thinking organization seeking a Customer Experience Associate to be part of its Canadian Banking Branch network. This role involves providing exceptional service throughout the customer's journey, fostering strong relationships, and delivering excellent customer experiences.

Key Responsibilities
  • Taking a proactive approach to understanding customers' needs and providing tailored solutions
  • Processing day-to-day transactions efficiently and effectively
  • Nurturing long-standing relationships with customers
  • Contributing to branch targets by identifying and fulfilling simple sales opportunities
  • Sharing technical expertise to introduce clients to mobile banking applications and assist them in managing their banking needs
What We're Looking For

We are seeking an individual who possesses:

  • Proven customer service skills through work or community involvement
  • A willingness to assist in a professional, friendly, and efficient manner
  • The ability to work a flexible schedule
  • Comfort in simple sales situations
  • Strong technical skills to promote digital and self-service banking options
Why Join Us

As a valued member of our team, you can expect:

  • A rewarding career path with diverse opportunities for professional growth and development
  • Internal training to support your career advancement and enhance your skills
  • A competitive compensation package, including estimated annual salary: CAD $60,000 - CAD $80,000 (dependent on experience)
  • Recognition and rewards for high-performance
  • A supportive leadership team that enables faster advancement and internal training
Location

This role is based in Barrie, Ontario, Canada, offering a unique opportunity to make a difference in our communities while achieving success through our services.