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Customer Experience Associate

2 months ago

Barrie, Ontario, Canada Scotiabank Full time
About the Role

Scotiabank is seeking a Customer Experience Associate to be the face of our branches, providing exceptional service to customers and helping them achieve their financial goals.

This role requires a people-centric individual who can connect with customers in a relatable way, understanding their needs and delivering tailored solutions. As an essential member of the Canadian Banking Branch network, you will:

  • Take a proactive approach to discovering customer needs and listening to understand what they are asking for
  • Process day-to-day transactions efficiently and effectively
  • Nurture long-standing relationships through rich interactions and personalized support
  • Contribute to branch targets by identifying and fulfilling simple sales opportunities
  • Be a technology expert, sharing knowledge and introducing clients to mobile banking applications to better manage their banking needs

You will also:

  • Build strong customer relationships and deliver excellent customer service
  • Uncover and solve customers' needs
  • Explain complicated concepts simply
  • Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
  • Show eagerness to learn and determination to succeed

We're looking for someone with proven customer service skills, who is willing to assist in a professional, friendly, and efficient manner. A flexible schedule is required, as is comfort in simple sales situations. Strong technical skills and the ability to promote digital and self-service banking options are also necessary.

The salary for this role is approximately $55,000 per year, based on location in Barrie, Ontario. Benefits include a competitive compensation package, internal training to support career growth, and a chance to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.

At Scotiabank, we value diversity and inclusion, creating an accessible environment for everyone. If you require accommodation during the recruitment process, please let us know.