Real Estate Office Manager

1 month ago

Etobicoke Mimico NW The Queensway West South of Bloor Kingsway Park South West Royal York South West, Canada The HR Pro Full time

About The HR Pro:

The HR Pro is a dynamic and innovative company that specializes in providing top-notch human resources solutions to businesses across various industries. Our team of experts is dedicated to helping organizations achieve their goals by providing exceptional support and guidance in all aspects of human resources management.

Position Overview:

We are seeking a highly organized and tech-savvy Real Estate Administrative Manager to join our team at The HR Pro. This role is crucial in ensuring smooth daily operations, efficient on-boarding of agents, and seamless administrative support to maintain the highest level of client satisfaction.

Key Responsibilities:

Administrative Support:

  • Oversee day-to-day office operations of the brokerage, ensuring efficiency and organization.
  • Manage phone calls, emails, and correspondence on behalf of the leadership team.
  • Prepare real estate documents such as agreements, listings, contracts, and reports.
  • Maintain and organize digital and physical files using tech solutions for streamlined processes.
  • Support with the creation of checklists and SOPs for daily operations.

Agent On-boarding:

  • Lead the onboarding process for new agents, including orientation, training, and setting up tech tools.
  • Ensure all agents have access to tech platforms, social media resources, and CRM systems.
  • Provide ongoing support for new agents as they familiarize themselves with the brokerage's systems.
  • Lead, mentor and develop a team of licensed agents and brokers to achieve their professional goals.
  • Conduct regular performance reviews and provide constructive feedback to transacting agents/brokers.

Client Care:

  • Promote a Client focused culture
  • Address client inquiries and concerns promptly and effectively.
  • Maintain the highest standards of client care in the business.

Office Management:

  • Order office supplies, manage vendor relationships, and ensure the office environment is clean and welcoming.
  • Coordinate office events, agent meetings, and training sessions with industry professionals.
  • Identify and pursue new business opportunities to expand the brokerage's client base.
  • Foster relationships with key stakeholders including realtors, industry professionals and vendors.

Compliance & Documentation:

  • Ensure compliance with all legal and regulatory requirements for the brokerage.
  • Monitor deadlines, renewals, and updates for licenses and certifications.

Team Collaboration:

  • Act as a liaison between leadership, agents, and external parties such as vendors, clients, and contractors.
  • Ensure clear communication among the team and streamline workflow for maximum efficiency.
  • Handle disputes with professionalism and efficiency.

Qualifications:

  • Proven experience in real estate administration or management.
  • Strong organizational skills with attention to detail.
  • Tech-savvy, with experience in real estate platforms (CRM, MLS, DocuSign) and social media.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Knowledge of real estate transactions, documentation, and compliance.

Preferred Skills:

  • Familiarity with real estate portals (MLS, LoneWolf, etc)
  • Experience supporting agent on-boarding and training.

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