Bilingual Enrolment Services Specialist

4 weeks ago


Toronto, Ontario, Canada Sun Life Full time
Job Description

As a key member of our team, you will play a crucial role in delivering exceptional client experiences and ensuring the seamless implementation of our Group Benefits Enrolment capabilities.

Key Responsibilities:
  • Provide exceptional customer service to our external clients and internal business partners, fostering strong relationships and ensuring timely resolution of issues.
  • Project lead the implementation of our Enrolment services for new clients and re-enrolment for existing clients, ensuring accurate setup of Sun Life Financials' systems and effective management of enrolment deliverables.
  • Collaborate with internal and external stakeholders to negotiate and consult on enrolment requirements, ensuring alignment with Sun Life specifications and client expectations.
  • Monitor and lead live enrolments, manage and resolve issues/escalations, and present creative solutions to resolve capability-related issues.
  • Prepare and present member enrolment experiences to clients, as required, and act as a subject matter expert for Enrolment in various projects and initiatives.
Requirements:
  • Project management, facilitation, and problem-solving experience, with a proven ability to develop and nurture client relationships.
  • Strong interpersonal and communication skills to facilitate and build effective relationships with key stakeholders.
  • Bilingualism (French, English, both oral and written) is required for frequent interactions with English and French-speaking colleagues or internal partners across Canada.
  • Strong organizational skills and attention to detail, with the ability to manage changing priorities and manage workflow accordingly over multiple projects.
  • Experience with MS Office programs (Excel, PowerPoint, Word) and ability to negotiate, consult, make decisions, and persuade.
What's in it for you?
  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
  • Internal mobility is supported by leaders who are dedicated to fueling your professional growth.
  • Flexible Benefits from the day you join to meet the needs of you and your family.
  • Pension, stock, and savings programs to help build and enhance your future financial security.


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