Bilingual Billing Specialist

4 weeks ago


Toronto, Ontario, Canada Kelly Services, Inc. Full time
Job Title: Bilingual Billing Specialist

Kelly's client, a leading provider of planning solutions, is seeking a highly skilled Bilingual Billing Specialist to join their team on a temporary basis. The ideal candidate will possess excellent communication skills, both written and verbal, and have experience working in a SaaS environment.

Key Responsibilities:
  • Process daily billing runs to invoice Enterprise customers via Billing Operations and SuiteBilling
  • Partner with internal stakeholders to research and resolve issues concerning outstanding receivables and invoice disputes
  • Process customer invoices, credit memos, and refunds
  • Provide direction on invoicing-related issues and resolve customer inquiries and escalations in a timely and efficient manner
  • Cross-train on all AR functions
  • Be a subject matter expert on billing within the ERP infrastructure (NetSuite) and serve as a liaison between key internal stakeholders
  • Assist customers and Customer Service Reps with questions and resolve invoice issues
  • Process and investigate chargebacks
  • Support audit requests
Requirements:
  • Bachelor's Degree in Accounting or a related field, or equivalent
  • Fluency in English and French language required
  • 7 years of experience in billing and customer service background
  • Prior software billing experience with NetSuite, Salesforce, Oracle, to maximize automation and efficiency
  • Ability to work independently with minimal supervision
  • Analytical and problem-solving skills
  • Intermediate level Excel (pivot tables, v-lookups, and macros)
  • Excellent interpersonal communication skills
  • Experience with international accounting operations a plus
Perks:
  • 3-6 month temporary assignment, potential to go longer
  • Pay rate ranges from $40.00 to $50.00 per hour plus 4% vacation pay, paid weekly
  • Access to the Kelly Learning Centre and opportunities to upgrade skills

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy.



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