Bilingual Billing Specialist
4 weeks ago
Kelly's client, a leading provider of planning solutions, is seeking a highly skilled Bilingual Billing Specialist to join their team on a temporary basis. The ideal candidate will possess excellent communication skills, both written and verbal, and have experience working in a SaaS environment.
Key Responsibilities:- Process daily billing runs to invoice Enterprise customers via Billing Operations and SuiteBilling
- Partner with internal stakeholders to research and resolve issues concerning outstanding receivables and invoice disputes
- Process customer invoices, credit memos, and refunds
- Provide direction on invoicing-related issues and resolve customer inquiries and escalations in a timely and efficient manner
- Cross-train on all AR functions
- Be a subject matter expert on billing within the ERP infrastructure (NetSuite) and serve as a liaison between key internal stakeholders
- Assist customers and Customer Service Reps with questions and resolve invoice issues
- Process and investigate chargebacks
- Support audit requests
- Bachelor's Degree in Accounting or a related field, or equivalent
- Fluency in English and French language required
- 7 years of experience in billing and customer service background
- Prior software billing experience with NetSuite, Salesforce, Oracle, to maximize automation and efficiency
- Ability to work independently with minimal supervision
- Analytical and problem-solving skills
- Intermediate level Excel (pivot tables, v-lookups, and macros)
- Excellent interpersonal communication skills
- Experience with international accounting operations a plus
- 3-6 month temporary assignment, potential to go longer
- Pay rate ranges from $40.00 to $50.00 per hour plus 4% vacation pay, paid weekly
- Access to the Kelly Learning Centre and opportunities to upgrade skills
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy.
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