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Administrative Assistant, College of Dentistry
2 months ago
We are seeking a highly organized and detail-oriented Administrative Support Associate to join our team at the College of Dentistry. As an Administrative Support Associate, you will provide administrative support to a diverse group of patients, students, staff, and dentists within a clinical dentistry setting.
Key Responsibilities- Provide administrative support to the College of Dentistry, including reception duties, scheduling, and coordination of patient care and student learning.
- Process payments and deposits, track and follow up on accounts receivable, and liaise with insurance companies.
- Work with community clinic providers to process patient month ends, deposits, insurance claims, and send out referrals.
- Coordinate schedules and activities for patient care and student learning.
- Attend staff meetings to ensure delivery of patient care and student experience is consistent within the clinic.
- Facilitate patient referrals for specialty services.
- Provide excellent customer service to patients, students, and faculty.
- Update policies and procedure manuals as directed.
- Completion of Grade 12 and relevant post-secondary education and work experience are required.
- At least two years of recent work experience in a dental clinic is required.
- 3-5 years' experience in an administrative or coordination role.
- Strong knowledge of dental terminology and procedure codes.
- Experience with Dental Electronic Health Records is required.
- Keyboarding skills and proficiency with MS Office is required.
- Proven effective interpersonal, organizational and time management skills.
- Effective team leadership and coordination skills.
- Effective written and oral communication.
- Demonstrated competence, sensitivity, and empathy in working with diverse groups and underserved members of the community.
This position works independently to ensure the efficient operation of the dental clinic while providing front line reception duties. Discretion is required as this position is privy to and works with sensitive and confidential patient information.
Clinics include 84 operatory general purpose Education Treatment Clinic, a 6 unit Fellowship Specialty Clinic, a 5 unit Oral Surgery Unit, and a Radiology Unit. Clinical Support Services has responsibilities with DMD, Dental Therapy, Dental Hygiene, Dental Assisting and Pre-clinical Labs. Additionally, the College has several outreach clinics which the Clinical Administration office will support.
