Administrative Assistant, College of Dentistry
4 weeks ago
Job Summary:
This position provides administrative support to a diverse group of patients, students, staff, and dentists within a clinical dentistry setting to support the delivery of patient care and the clinical student experience.
Key Responsibilities:
- General reception and administration duties such as answering telephone calls; booking and confirming appointments; check-in patients, maintaining electronic patient charts; mail opening, sorting, and distributing; tracking and following up patient cancellations and no-shows.
- Financial duties including but not limited to: processing payments and deposits; tracking and following up on accounts receivable; and liaising with insurance companies.
- Work with the community clinic providers to process patient month ends, deposits, insurance claims, and sending out referrals.
- Coordinates schedules and activities for patient care and student learning
- Attends staff meetings to ensure delivery of patient care and student experience is consistent within the clinic
- Facilitates patient referrals for specialty services
- Provides excellent customer service to patients, students, and faculty
- Updates policies and procedure manuals as directed
- Other duties as assigned
Requirements:
Completion of Grade 12 and relevant post-secondary education and work experience are required. Completion of a dental program would be an asset.
At least two years of recent work experience in a dental clinic is required. 3-5 years' experience in an administrative or coordination role.
Skills:
- Strong knowledge of dental terminology and procedure codes.
- Experience with Dental Electronic Health Records is required.
- Keyboarding skills and proficiency with MS Office is required;
- Proven effective interpersonal, organizational and time management skills;
- Effective team leadership and coordination skills;
- Effective written and oral communication;
- Demonstrated competence, sensitivity, and empathy in working with diverse groups and underserved members of the community;
- Ability to recognize and respectfully respond to an individual's specific needs in an inclusive manner
- Ability to interpret and apply departmental policies and procedures, and apply basic analytical skills to problems where clear precedent may not exist;
- Skill in organizing and executing multiple assignments under specific time constraints;
- Skill in exercising initiative, resourcefulness, and sound judgment with an ability to solve problems and make decisions;
- Ability to work independently and in a team environment with a team approach to delivery of patient care;
- Ability to manage and prioritize competing deadlines;
- Ability to communicate and co-operate effectively with all levels of management, staff, faculty, students and patients within and outside of the College and clinic;
- Ability to handle sensitive and confidential matters with discretion and tact;
- Ability to establish and evaluate administrative methods and procedures to negotiate resolution to scheduling and procedural problems;
- Ability to establish and maintain effective work relationships.
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