Senior Manager, GHRS Communication

3 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Job Summary

Scotiabank is seeking a Senior Manager, GHRS Communication to lead the development and execution of a comprehensive communication strategy. The successful candidate will be responsible for creating and implementing a wide range of communications to socialize large complex GHR changes and meet ongoing employee awareness needs.

Key Responsibilities
  • Develop and execute change management plans, working closely with internal Change team and external partners.
  • Manage a team of communication specialists to contribute to the overall success of Global HR goals and strategic objectives.
  • Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Lead low to moderate complexity change initiatives, ensuring coordination of training, communications, and change readiness activities to deliver the target employee experience and embed desired behaviors.
  • Develop and implement a measurement strategy and metrics to measure and monitor the impact of various communications tactics and channels to drive adoption and sustainment of change plans.
  • Provide strategic oversight and ownership of HR communication delivery channels.
  • Lead consultation and approval of all employee-facing HR systems interface and notifications language (Pega + EC), as well as HRSO standard response email templates.
  • Lead and support executive team/presenters in preparation of centralized employee engagement efforts through the design and delivery of GHRS communications and programs, including strategic planning of department events (e.g., GHRS Town Halls and other ad hoc priority meetings as required).
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Champion a high-performance environment and contribute to an inclusive work environment.
Requirements
  • Curious with a continuous improvement mindset.
  • Strong strategic capability. Thinks critically to evaluate broad impacts of work.
  • Excellent communication and storytelling skills with three to five years of experience developing and executing employee communications, working across digital, video, and social platforms.
  • Change management skills and experience.
  • Knowledge of the bank's communications platforms and brand guidelines.
  • Understands key metrics used to measure communication effectiveness.
  • Ability to effectively consult with and influence stakeholders, subject matter experts, and senior leadership.
  • Able to balance multiple priorities in a fast-paced environment and deadline-driven environment.
  • Ability to work independently within a deadline-driven environment.
  • Proven ability to build and maintain effective business relationships, including comfort interacting with senior executives.
What's in it for you?
  • The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers.
  • A rewarding career path with diverse opportunities for professional development.
  • Internal training to support your growth and enhance your skills.
  • An inclusive working environment that encourages creativity, curiosity, and celebrates success.

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