Performance Enablement Analyst

2 weeks ago

Waterloo, Ontario, Canada Financière Sun Life Full time
About Us

At Financière Sun Life, we are committed to helping our clients and employees achieve lifetime financial security and live healthier lives. Our team is dedicated to creating a collaborative and interactive environment that fosters growth and development.

Job Description

Our Operational Learning and Performance (OLP) team is seeking a skilled Performance Enablement Analyst to join our dynamic group. In this role, you will play a key part in defining and developing reporting standards for OLP enablement capabilities. You will support the OLP team by collecting and analyzing information to tell the OLP story through data on the impacts, outcomes, and value of our solutions.

Responsibilities
  • Collaborate with OLP leaders to meet their needs with insights and measure the success of our solutions by making the connection between the capabilities we support.
  • Define and build reports and visualizations to effectively communicate information-driven enablement insights to our business partners.
  • Ensure integrity of reports by reviewing, identifying potential errors, and providing recommendations.
  • Collect, define, and deliver standardized, digital reporting capabilities for OLP to support Ongoing Delivery Operational Key Results (OKRs) and Key Performance Indicators (KPIs). This includes identifying requirements, source of information, analysis, and formatting for delivery to leaders and business partners.
  • Capture and translate the information insights into compelling stories to influence business actions (Quality recommendations) and demonstrate the value of the OLP solutions.
  • Review Learning, Quality, and Knowledge Management information to identify opportunities to improve and enhance learning programs and recommendations to update and correct business process documentation.
  • Seek opportunities to automate reporting and leverage available tools.
  • Partner with stakeholders to collect information to build reporting to demonstrate the impacts and outcomes of our enablement solutions to the business.
  • Work strategically and independently on a range of complex tasks, which may include unique situations.
Qualifications and Experience
  • Bachelor's degree or Diploma in Business or Technology an asset.
  • Strong analytical skills with the ability to translate data into insights, actions, and outcomes to demonstrate value of enablement capabilities.
  • Strong knowledge of MS Office (Excel, Access, Word, PPT).
  • Experience with visualization and analytical tools like Tableau, PowerBI, and other reporting platforms.
  • Ability to think strategically to tell a story with data to demonstrate impacts and alignment to business outcomes and OKRs.
  • Tableau development experience and designing dashboards / decision enablement tools.
  • Minimum of one to two years' experience in extracting and analyzing data, developing reports, visualizations, and testing for integrity to demonstrate value of enablement capabilities to business.
  • Experience working in Shared Service functions with capabilities such as Learning, Knowledge Management, and Quality.
  • Excellent written and verbal communication skills with experience in interacting and relating complex concepts to all levels of business leaders.
  • Ability to succeed in a dynamic, fast-paced environment, and quickly find alternative solutions to business and data challenges.
  • Attention to detail and strong solution-focused skills.
  • Comfortable learning new applications quickly with minimal direction.
  • Skilled at managing multiple priorities and deadlines, while maintaining a steadfast commitment to delivering work of the highest caliber.
What's in it for you?
  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
  • A collaborative and interactive team environment.
  • Flexible Benefits from the day you join to meet the needs of you and your family.
  • Wellness programs that support the three pillars of your health - mental, physical, and financial.
Estimated Salary

$62,000 - $97,000 per year

Location

Canada

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