HR Operations Coordinator

1 week ago

Ottawa, Ontario, Canada CBCRadio-Canada Full time
About the Role

We are seeking a highly skilled and detail-oriented Administrative Support Specialist to join our HR Shared Services team at CBC/Radio-Canada. As a key member of our team, you will be responsible for providing administrative and transactional support in the processing of HR Administration events.

Key Responsibilities
  • Process all types of staffing events, including retirements, resignations, and other personnel actions, with accuracy and timeliness.
  • Verify requests to ensure compliance with CBC policies, Workday procedures, and collective agreements.
  • Manage and respond to employee inquiries through a ticketing system, including escalated interactions to ensure effective and timely response and/or resolution.
  • Build relationships with requesters based on trust through open, supportive, and positive communication.
  • Ensure that all requests are properly authorized and documented, and follow up with managers, business support, or HR business partners as required.
  • Review pay draft results to ensure changes have been applied correctly in the pay system.
  • Work closely with other related teams within Shared Services, Workday People System, and Analytics team, Total Rewards, and HR Business Partners to ensure pay information is properly and accurately entered into the system.
  • Understand the impacts of other business processes within Workday and recognize the impacts when making changes to an employee file to ensure accuracy.
  • Participate in documenting internal procedures and processes.
  • Work with highly confidential and sensitive information concerning employee files.
Requirements
  • Critical thinking and problem-solving skills.
  • Motivation with change and adaptability.
  • Customer service orientation and excellent communication skills.
  • Organizational and resourceful skills, with the ability to manage multiple priorities and meet tight deadlines.
  • Located in Ottawa.
  • Post-secondary education in Human Resources, Business Administration, or equivalent.
  • Two years of experience performing duties similar or related to this position.
  • Written and oral bilingualism is required.
  • Knowledge of Human Resources Management systems such as Workday.
  • Discretion, diplomacy, and tact in communications with staff and/or managers.
  • Excellent interpersonal skills.
  • Good judgment, initiative, and resourcefulness, with the ability to solve a variety of issues.
  • Flexibility to work overtime to meet tight deadlines.

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