HR Operations Coordinator

1 week ago

Ottawa, Ontario, Canada British Council Full time

About the Role:

The British Council is seeking a highly skilled and experienced Payroll & Operations Coordinator to join our team. As a key member of the People Solutions team, you will play a critical role in ensuring the smooth operation of HR functions in dedicated countries.

Key Responsibilities:

  • Provide comprehensive administrative support across HR functions, including onboarding, employee life-cycle management, off-boarding, benefits, and payroll.
  • Ensure excellent customer service by responding to questions, resolving issues, maintaining timely HR systems data entry, and managing HR records.
  • Perform a wide range of administrative duties related to onboarding and off-boarding, including initiating, entering, and managing employee hires, job changes, and terminations.
  • Coordinate working time module in SAP and ensure timely processing of Purchase Orders (PO) for HR-related vendor payments and processing invoices.
  • Assist with reviewing employee data (new hires, changes, additional earnings) from MyHR to inform payroll runs and escalate any issues to the Line Manager.
  • Maintain HR records, including personnel files and other employee documents such as remote working records and Employee Capital Plans (Pracownicze Plany Kapitałowe).
  • Prepare HR documents such as contracts, medical referrals, and employment certificates.
  • Ensure system-generated payslips are distributed to employees accurately and on time.
  • Coordinate medical schemes and benefit systems.
  • Support audits when required.
  • Develop good working relationships with HR shared services and key stakeholders to support effective procedural changes and improvements.
  • Support the collaborative efforts with the People Function to ensure a seamless employee experience.
  • Handle payroll-related queries from staff, liaising with vendors and internal stakeholders, and managing queries adhering to Service Level Agreements.
  • Share knowledge and learning with the wider EU HR team.
  • Contribute to future improvements of core HR processes.

Requirements:

  • Minimum/Essential:
    • Working experience in HR.
    • Strong systems knowledge (Excel, Word, PowerPoint).
  • Desirable:
    • Knowledge and experience working with HRIS systems.
  • Language Requirements:
    • English language skills to the CEF B2 level.
    • Polish language skills to the CEF C1 level.

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