Hotel Operations Manager

4 weeks ago


Waterloo, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time

Job Title: Hotel Operations Manager

Job Summary: We are seeking a highly skilled Hotel Operations Manager to join our team at Holiday Inn Express & Suites Waterloo/St. Jacobs. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional guest experiences, and driving business growth.

Key Responsibilities:

  • Develop and implement operational strategies to improve efficiency and productivity
  • Lead a team of 3-4 staff members, providing guidance, coaching, and performance feedback
  • Manage budgets, forecasts, and financial reports to ensure accurate financial planning and decision-making
  • Collaborate with the sales and marketing team to develop and implement marketing strategies
  • Ensure compliance with health and safety regulations, liquor legislation, and other relevant laws and regulations
  • Develop and maintain relationships with suppliers, clients, and other stakeholders
  • Participate in marketing plans and implementation, including social media and advertising campaigns
  • Address customer complaints and concerns in a professional and timely manner

Requirements:

  • 1-2 years of experience in a hotel management role
  • College/CEGEP education in hospitality or a related field
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Proficiency in MS Office, including Excel, Word, and PowerPoint

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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