Customer Service Team Lead

2 weeks ago


Waterloo, Ontario, Canada Holiday Inn Express & Suites WaterlooSt. Jacobs Full time
About the Role

We are seeking a Customer Service Team Lead to join our hotel operations team at Holiday Inn Express & Suites Waterloo/St. Jacobs. As a key member of our staff, you will be responsible for providing exceptional guest experiences and ensuring that our hotel runs smoothly.

Key Responsibilities
  • Assist guests with special needs and provide personalized service to ensure their stay is enjoyable.
  • Coordinate and review work assignments for our front desk and housekeeping teams to ensure efficient operation.
  • Hire, train, and develop our team members in job duties, safety procedures, and company policies.
  • Maintain the upkeep of our computer systems, equipment, and machinery, and arrange for repairs as needed.
  • Requisition necessary materials and supplies to maintain our high standards of customer service.
Leadership and Supervision

You will be leading a team of 3-4 individuals, working closely with them to achieve our goals and objectives.

Requirements
  • Secondary (high) school graduation certificate.
  • At least 1 year to less than 2 years of experience in a similar role.
Computer Skills
  • Proficient in MS Outlook and MS Excel.
Work Environment
  • Ability to work in a fast-paced environment and under pressure.
  • Attention to detail and excellent organizational skills.
Personal Qualities
  • Accurate, client-focused, and efficient interpersonal skills.
  • Excellent oral and written communication skills.
  • Flexibility, initiative, and ability to work as part of a team.
Compensation

The estimated salary range for this position is between $45,000 and $55,000 per year, depending on experience and qualifications.



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