Digital Experience Architect

2 weeks ago


Old Toronto, Canada Intello Technologies Inc. Full time
About Us

Intello Technologies Inc. is a forward-thinking company that revolutionizes organization outcomes through insights, data, and AI.

We are the pioneers of personalization in the digital age, empowering businesses to create unforgettable customer experiences.

Our team of innovators, data scientists, and technology experts work together to develop cutting-edge solutions that drive real-time personalized experiences.

We are passionate about harnessing the power of data and technology to transform customer communications from batch to streaming.

Job Overview

We are seeking an experienced Digital Experience Architect to join our Personalization Products team in the Chief Information Office.

This senior role requires a passion for personalizing and improving customer experiences and the technologies that make it possible (data science, machine learning, CDPs).

Key Responsibilities
  1. Ensure maximum customer reach and accuracy by architecting and managing customer data strategies, including data ingestion, profile management, and data governance across all AEP components.
  2. Collaborate with both technology and business partners and domain architects in order to grow and optimize the real time customer data platform (rtCDP) with data and events that power real time personalized experiences.
  3. Create and maintain data integrations with upstream and downstream systems for personalized experiences delivery and reporting.
  4. Create and maintain documentation about the Digital Messaging martech stack to enable others to successfully investigate and troubleshoot questions and concerns.
  5. Proactively identify opportunities for process improvements, automation, and platform enhancements.
  6. Support the reliability and telemetry of data pipelines feeding into our personalized experiences.
Requirements
  1. A minimum of 3 years of experience in the newest personalization technologies such as Adobe Experience Platform, Customer Journey Analytics, Adobe Journey Optimizer, real time Customer Data Platforms such as Tealium or Salesforce.
  2. Advanced SQL knowledge to write complex queries to investigate and proactively discover opportunities for improvement, and root causes of challenges.
  3. Understanding of React Native (xCode).
  4. Bachelor of Computer Science, Engineering or equivalent.
  5. Systems design experience with the ability to architect and explain complex systems interactions, data flows, common interfaces and APIs and how they contribute to the business goals.
  6. Strong communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse audiences.
Salary and Benefits

The estimated salary for this position is between $96,000-$144,000 per year, plus a performance bonus of up to 15% of annual salary.

We offer a comprehensive total rewards package, highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.

Additionally, we provide generous company matched pension and share purchase programs, as well as opportunities to give back to communities in which we work, live, and serve.



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