Windows Technical Support Specialist

2 weeks ago


Victoria, British Columbia, Canada MYRA Systems Full time
Job Overview

We are seeking a skilled Windows Technical Analyst to join our team at MYRA Systems in Victoria, or on Vancouver Island. This is an excellent opportunity for a proactive individual with a passion for technology and excellent communication skills to provide technical assistance and support to our customers.

About the Role
  • Provide first-line support and troubleshooting for hardware, software, and network-related issues.
  • Respond to inquiries via phone, email, or ticketing system in a timely and professional manner.
  • Assist in the setup, configuration, and maintenance of various applications including MS Office, Multi-Factor Authentication (MFA), Client VPNs, printers, etc.
  • Collaborate with senior technicians and Service Delivery Managers to escalate complex issues and ensure swift resolution.
  • Document all support interactions and resolutions quickly and accurately within the ticketing system.
Requirements
  • Minimum 3 years previous experience or knowledge of helpdesk operations and procedures.
  • Must be fluent in English and Spanish.
  • Familiarity with Service Level Agreements (SLAs) and adherence to ticketing systems.
  • Proficiency in supporting a broad range of applications, such as MS Office suite, MFA, Client VPN connectivity, printer configurations and Microsoft Windows troubleshooting.
  • Proficiency using ConnectWise Manage PSA.
  • ITIL 4 Foundation Certification.
  • Strong problem-solving skills and the ability to diagnose and resolve technical issues effectively.
  • Excellent communication and interpersonal skills with a customer-centric approach.
  • A proactive and self-motivated attitude towards learning new technologies and processes.
Estimated Salary Range:

$64,000 per year.



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