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Technical Support Expert

1 week ago

Edmonton, Alberta, Canada BIS Safety Software Full time
Role Description

We are seeking a highly motivated and experienced individual to join our team as a Customer Experience – Mobile App Specialist. In this role, you will play a crucial part in delivering exceptional customer experiences and driving continuous improvements to our SafeTapp mobile application.

You will be responsible for learning our software and working closely with our clients to provide technical support. As you gain experience, your role will evolve into a liaison between our clients and development team, championing the development and improvement of our SafeTapp mobile app.

This is an exciting opportunity to join a dynamic team and grow your skills in a fast-paced environment. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we'd love to hear from you.

Main Job Responsibilities:

  • Provide high-quality technical support, resolving customer issues efficiently and effectively.
  • Become an expert in our SafeTapp mobile app, championing its development and improvement.
  • Work closely with the development team to implement fixes and feature updates, ensuring seamless app performance.
  • Conduct site visits and gather feedback from clients on app usability and performance.
  • Develop and maintain strong relationships with clients, addressing their concerns and needs proactively.
  • Stay up-to-date with industry trends and developments, applying knowledge to enhance the client experience.