Hotel Operations Manager
15 hours ago
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Colborne Street Limited Partnership. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that all aspects of the business run smoothly and efficiently.
Key Responsibilities:- Develop and Implement Policies and Procedures: Create and implement policies and procedures to ensure the smooth operation of the hotel, including staff management, customer service, and financial management.
- Recruit and Hire Staff: Recruit, hire, and train staff to ensure that the hotel has the necessary personnel to meet the demands of the business.
- Supervise Staff: Supervise and manage staff to ensure that they are performing their duties to the highest standard.
- Conduct Performance Reviews: Conduct regular performance reviews to ensure that staff are meeting their performance targets.
- Negotiate with Suppliers: Negotiate with suppliers to ensure that the hotel is getting the best possible deals on materials and supplies.
- Conduct Training Sessions: Conduct training sessions to ensure that staff are up-to-date with the latest procedures and policies.
- Negotiate with Clients: Negotiate with clients to ensure that the hotel is meeting their needs and expectations.
- Perform Front Desk Duties: Perform front desk duties, including checking in and out guests, handling customer complaints, and responding to customer inquiries.
- Prepare Budgets and Monitor Revenues and Expenses: Prepare budgets and monitor revenues and expenses to ensure that the hotel is operating within its financial means.
- Prepare Marketing Plans: Prepare marketing plans to ensure that the hotel is promoting itself effectively.
- Implement Marketing Activities: Implement marketing activities, including social media marketing, email marketing, and advertising.
- Arrange for and Oversee Maintenance Activities: Arrange for and oversee maintenance activities, including repairs and renovations.
- Enforce Policies and Procedures: Enforce policies and procedures to ensure that the hotel is operating in accordance with its policies and procedures.
- Address Customer Complaints: Address customer complaints and concerns in a professional and courteous manner.
- Assist Clients/Guests with Special Needs: Assist clients/guests with special needs, including providing wheelchair accessibility and other accommodations.
- Establish Work Schedules: Establish work schedules to ensure that staff are working efficiently and effectively.
- Manage Events: Manage events, including weddings, conferences, and other special events.
- Organize and Maintain Inventory: Organize and maintain inventory, including supplies and equipment.
- Education: Bachelor's degree in a related field, such as hospitality or business.
- Experience: 2 years to less than 3 years of experience in a related field, such as hotel management or customer service.
- Certifications: First Aid Certificate.
- Language: English.
- Computer Skills: MS Word, PeopleSoft, MS Excel, MS Office, MS Outlook, MS PowerPoint, MS Windows, Google Drive.
- Work Environment: Fast-paced environment, work under pressure, tight deadlines, attention to detail.
- Physical Demands: Standing for extended periods, overtime required.
- Client Focus: Excellent client focus, efficient interpersonal skills, excellent oral communication, excellent written communication, flexibility, initiative.
- Availability: Are you available for shift or on-call work?
- Availability: Are you available for the advertised start date?
- Legal Status: Are you currently legally able to work in Canada?
- Residency: Do you currently reside in proximity to the advertised location?
- Experience: Do you have previous experience in this field of employment?
- Certifications: Do you have the above-indicated required certifications?
- Education: What is your current level of study?
- Environmental Impact: Involves duties and responsibilities that lead to positive environmental outcomes.
- Dental Plan: Dental plan.
- Disability Benefits: Disability benefits.
- Health Care Plan: Health care plan.
- Paramedical Services Coverage: Paramedical services coverage.
- Vision Care Benefits: Vision care benefits.
- Bonus: Bonus.
- Life Insurance: Life insurance.
- Night Shift Premium: Night shift premium.
- Long-term Care Insurance: Long-term care insurance.
- Maternity and Parental Benefits: Maternity and parental benefits.
- Free Parking: Free parking available.
- On-site Amenities: On-site amenities.
- Team Building Opportunities: Team building opportunities.
- Parking: Parking available.
- Wellness Program: Wellness program.
- Accessible Recruitment: Applies accessible and inclusive recruitment policies that accommodate persons with disabilities.
- Government Program: Participates in a government or community program or initiative that supports newcomers and/or refugees.
- Settlement Support: Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.).
- Labour Market Integration: Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.).
- Refugee Recruitment: Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.).
- Credential Recognition: Supports newcomers and/or refugees with foreign credential recognition.
- Mentorship Program: Offers mentorship programs that pair newcomers and/or refugees with experienced employees.
- Cross-cultural Training: Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees.
- Government Program: Participates in a government or community program or initiative that supports Indigenous people.
- Mentorship Program: Offers mentorship, coaching and/or networking opportunities for Indigenous workers.
- Community Relationships: Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations.
- Cultural Competency Training: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
- Elder Support: Facilitates access to Elders who can offer support and guidance to Indigenous workers.
- Government Program: Participates in a government or community program or initiative that supports members of visible minorities.
- Hiring Policy: Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.).
- Mentorship Program: Offers mentorship programs that pair members of visible minorities with experienced employees.
- Cross-cultural Training: Provides diversity and cross-cultural trainings to create a welcoming work environment for members of visible minorities.
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