Part-Time Customer Support Specialist
1 week ago
We are seeking a highly skilled and organized Part-Time Customer Support Specialist to join our team on a temporary basis. This role is critical in enhancing collaboration between the Sales and Service departments, ensuring exceptional communication and support for customers across Canada and the USA.
This position plays a pivotal part in a pilot project aimed at streamlining communication between departments, handling escalations, and providing timely updates to customers. You will utilize tools such as our SIMS service website, coordinate with warehouses, and connect with service partners to ensure seamless customer experience.
Key Responsibilities:
- Act as a liaison between the Sales and Service teams, providing regular updates to customers.
- Respond to follow-ups, manage escalations, and confirm field service technicians' ETAs in a timely manner.
- Coordinate callbacks to key clients such as Costco and service companies, prioritizing their needs.
- Communicate effectively with internal teams and customers via phone and email, fostering strong relationships.
- Manage data using MS Office tools, including Outlook and Excel, ensuring accuracy and efficiency.
The ideal candidate will possess excellent English communication skills, both written and spoken, with proficiency in Microsoft Office Suite (Outlook, Excel, etc.). Strong organizational and multitasking abilities are essential, along with the ability to work independently and proactively solve problems.
We offer a competitive hourly rate of $20-$23 per hour, reflecting the value we place on your expertise and dedication. If you are a motivated and detail-oriented individual looking for a challenging opportunity, please submit your application.
Randstad Canada is committed to creating an inclusive and accessible workplace that supports the diverse needs of our employees and job applicants. We welcome applications from all qualified candidates and are dedicated to building a workforce that reflects the diversity of Canada.
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