Customer Support Specialist

1 month ago


Montreal, Quebec, Canada Telcobridges Inc. Full time

As a Customer Support Specialist at TelcoBridges Inc., you will be responsible for providing technical assistance to customers worldwide relating to the use of our products. You will work closely with the Director of Customer Service to identify and resolve technical issues, and develop strong technical background and communication skills.

The ideal candidate will have a degree in Electrical/Electronic/Computer Engineering or equivalent, and 1-3 years of experience in Electronics, Electrical or Telecommunications. You will have excellent problem-solving skills, excellent interpersonal skills, and be able to work autonomously.

Some of the tasks you will be involved in include:

  1. Providing technical assistance to customers via phone, email, and online support platforms
  2. Identifying and resolving technical issues with our products
  3. Developing and maintaining technical documentation and knowledge base
  4. Collaborating with the R&D team to identify and resolve technical issues
  5. Providing technical training and support to customers

As a Customer Support Specialist, you will have the opportunity to work in a dynamic and motivating team, managed according to Scrum/Agile methodology. You will have access to avant-garde technologies and be able to develop your skills and knowledge in a stimulating work environment.

Some of the benefits of working at TelcoBridges Inc. include:

  1. Flexible schedule and possibility of telecommuting
  2. Well-being-focused environment with relaxation areas, well-equipped dining room, and social activities
  3. Dynamic and motivating team
  4. Stimulating work and avant-garde technologies
  5. Employer contribution to your RRSP
  6. Deferred profit-sharing plans (DPSPs)
  7. Financial Incentive for Transit and Green Car Users


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