Customer Support Specialist
4 weeks ago
About the Role
We are seeking a skilled Customer Support Specialist to join our team at Andy Transport. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their logistics needs are met with efficiency and professionalism.
Key Responsibilities:
- Build and maintain strong relationships with clients, acting as the primary point of contact for assigned accounts.
- Identify and capitalize on opportunities for client acquisition and contract expansion.
- Oversee customer account management, negotiating rates, contracts, and agreements to maximize profitability.
- Ensure timely and successful delivery of solutions according to client needs and objectives.
- Plan and execute daily transportation plans, including negotiation and booking of loads.
- Collaborate with internal teams to reach division targets and assist other divisions when needed.
- Respond to client inquiries, maintain contact throughout order duration, and resolve day-to-day issues.
- Communicate with planners and outbound teams daily to optimize trips.
- Monitor and collaborate with dispatchers for on-time pickup and delivery, while accurately inputting information into our TMW system.
Requirements:
- Proven experience in client support or account management in transportation.
- Excellent communication skills in English and French, both verbal and written.
- Ability to build and maintain strong client relationships.
- Strong negotiation abilities for contract agreements and rate discussions, technical proficiency (Word, Excel, Outlook, CRM, and TMS).
- A self-starter with the drive to exceed targets and contribute to the company's growth.
What We Offer:
- A competitive salary and flexible work arrangements.
- A benefits package, including virtual healthcare.
- Inspiring leaders and colleagues who support your growth.
- Engage in inclusive employee-led networks for education, inspiration, building relationships, and development opportunities.
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