Customer Support Specialist

4 weeks ago


Montreal, Quebec, Canada Andy Transport Full time

About the Role

We are seeking a skilled Customer Support Specialist to join our team at Andy Transport. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their logistics needs are met with efficiency and professionalism.

Key Responsibilities:

  • Build and maintain strong relationships with clients, acting as the primary point of contact for assigned accounts.
  • Identify and capitalize on opportunities for client acquisition and contract expansion.
  • Oversee customer account management, negotiating rates, contracts, and agreements to maximize profitability.
  • Ensure timely and successful delivery of solutions according to client needs and objectives.
  • Plan and execute daily transportation plans, including negotiation and booking of loads.
  • Collaborate with internal teams to reach division targets and assist other divisions when needed.
  • Respond to client inquiries, maintain contact throughout order duration, and resolve day-to-day issues.
  • Communicate with planners and outbound teams daily to optimize trips.
  • Monitor and collaborate with dispatchers for on-time pickup and delivery, while accurately inputting information into our TMW system.

Requirements:

  • Proven experience in client support or account management in transportation.
  • Excellent communication skills in English and French, both verbal and written.
  • Ability to build and maintain strong client relationships.
  • Strong negotiation abilities for contract agreements and rate discussions, technical proficiency (Word, Excel, Outlook, CRM, and TMS).
  • A self-starter with the drive to exceed targets and contribute to the company's growth.

What We Offer:

  • A competitive salary and flexible work arrangements.
  • A benefits package, including virtual healthcare.
  • Inspiring leaders and colleagues who support your growth.
  • Engage in inclusive employee-led networks for education, inspiration, building relationships, and development opportunities.


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