ServiceNow Technical Lead
1 week ago
About this Opportunity
Brighten your career as a ServiceNow Technical Lead at Brookfield Renewable, where innovation meets sustainability.
Join our team of experts in the Business Services group to drive high-quality enhancements that meet business needs and adhere to established standards and best practices.
Key Responsibilities:- Design, develop, and implement robust ServiceNow applications and solutions that align with our strategic objectives.
- Create and document development unit test cases and build plans to ensure seamless delivery.
- Conduct thorough unit, integration, regression, and user acceptance testing (UAT) to guarantee quality assurance.
- Develop, configure, customize, and maintain workflows, forms, fields, email notifications, and access controls to optimize system performance.
- Create insightful ServiceNow reports and dashboards to inform business decisions.
- Support the implementation of ServiceNow release upgrades and new ServiceNow modules as needed to stay ahead of the curve.
- Configure advanced scripting using Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and ACLs.
- Integrate ServiceNow applications with third-party systems and applications via APIs to enhance connectivity.
- Troubleshoot platform performance issues and implement performance enhancements to maintain system efficiency.
- Analyze functional and non-functional requirements to provide accurate estimates for development efforts.
- Prioritize and manage multiple tasks simultaneously while working under tight deadlines.
Requirements:
We are seeking a highly experienced ServiceNow Technical Lead with a deep understanding of ITIL/ITSM processes, particularly Incident Management, Change Management, Problem Management, Asset Management, CMDB (Configuration Management Database) Management, Service Catalog, Knowledge Management, Outage Module, and Service Portal modules. Your expertise should include designing, developing, testing, and implementing ServiceNow solutions, including creating, customizing, and maintaining core applications.
A competitive salary is offered, along with a comprehensive benefits package, including health benefits, defined contribution pension plan, and opportunities for growth and professional development.
Brookfield Renewable values diversity, equity, and inclusion, and we welcome applications from qualified candidates who share our commitment to these principles.
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