Tax Expert Lead

4 weeks ago


Gatineau, Quebec, Canada Intuit Full time
Job Description

Overview

Canada (Remote)

We are seeking a highly motivated individual with significant paid professional tax preparation experience and excellent written and oral communication skills to support our team of TurboTax Live Experts.

TurboTax is the #1 best-selling brand of tax preparation software in Canada. Intuit has consistently been recognized as one of Fortune's 100 Best Companies to Work for and one of Fortune World's Most Admired Software Companies.

Key Responsibilities

- Provide timely and accurate tax advice to Experts during tax season

- Assist Managers with team responsibilities, as needed

- Help teach Experts how to research and troubleshoot tax and technical questions

- Prepare and/or deliver training materials to be shared with Experts

Requirements

- 5+ years of experience in a paid professional tax preparation role utilizing tax preparation software

- Experience in a team leadership role in a professional tax preparation firm is a plus

- Comprehensive knowledge of tax regulations and laws

- Superior research, critical thinking and problem solving skills

- Excellent written and verbal communication skills

- Highly technical and comfortable with Windows, Mac, and mobile platforms, as well as G-suite applications (Google Docs, Google Sheets, etc.)

- Flexibility in availability and scheduling

- Strong customer service and customer experience acumen

- Knowledge/experience preparing Quebec Tax (TP1) returns is considered an asset

- Bilingual proficiency (English and French + read, write, speak) is considered a strong asset

What We Offer

- A remote role with no travel required

- Opportunities for professional growth and development

- A dynamic and supportive team environment

- Competitive compensation and benefits package


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