Senior System Analyst

2 weeks ago

Gatineau, Quebec, Canada Brookfield Renewable Full time

About the Role

The Integrated Solutions team at Brookfield Renewable is seeking an experienced Senior System Analyst – ServiceNow to join our team. This role requires a deep understanding of the ServiceNow platform and extensive experience in designing, developing, testing, and implementing ServiceNow solutions.

Key Responsibilities:

  • Design, develop, and implement ServiceNow applications and solutions.
  • Responsible for the creation and documentation of development unit test cases and build plans.
  • Conduct unit, integration, regression, and user acceptance testing (UAT) to ensure quality assurance.
  • Develop, configure, customize, and maintain workflows, forms, fields, email notifications, and access controls.
  • Create ServiceNow reports and dashboards.
  • Support the implementation of ServiceNow release upgrades and new ServiceNow modules as needed.
  • Create and configure Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, and ACLs, including advanced scripting.
  • Create and configure Notifications, UI Pages, UI Macros, Formatters, etc. in ServiceNow.
  • Integrate ServiceNow applications with third-party systems and applications via APIs.
  • Troubleshoot platform performance issues and implement performance enhancements.
  • Analyze both functional and non-functional requirements to provide accurate estimates for development efforts.
  • Prepare and maintain technical documentation, including user manuals and system documentation.
  • Prepare reports on analyses and system performance.
  • Provide customer-facing support to stakeholders.
  • Identify and resolve system inefficiencies and issues.
  • Set IT practice standards and improve existing methods.

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