Technical Operations Specialist

2 days ago

Gatineau, Quebec, Canada Telesat Full time

  2. As a key member of the Telesat team, you will be responsible for delivering exceptional technical support and services to our global customer base.
Main Responsibilities:

  2. Field incoming help requests from end-users via various communication channels, utilizing excellent interpersonal and problem-solving skills to elicit problem details and provide courteous assistance.
  3. Diagnose, resolve, and escalate complex technical issues, leveraging strong analytical and troubleshooting skills to identify root causes and propose creative solutions.
  4. Collaborate with senior staff and corporate technology groups to ensure timely resolution of priority support issues, documenting all relevant information prior to escalation.
  5. Provide hardware and software support for end-user equipment, including installation, maintenance, and repair, as well as troubleshooting of network and security problems.
  6. Assign user permissions and access for proprietary applications, and client software, ensuring seamless integration and optimal user experience.
Requirements:

  2. A minimum of 2-3 years' experience providing technical support in a similar environment, with a strong background in hardware maintenance and repair.
  3. Exceptional analytical and troubleshooting skills, with the ability to quickly learn new systems and software applications.
  4. Strong communication and interpersonal skills, with the ability to articulate technical information to both technical and non-technical audiences.
  5. Demonstrated experience in applying technical expertise to solve complex problems, with a proven track record of creative problem-solving and effective collaboration.
  6. Ability to work effectively in a fast-paced environment, prioritizing and scheduling tasks to maintain department standards and service level agreements.
About Telesat:

Telesat is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions to broadcast, telecommunications, corporate, and government customers worldwide.

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