Customer Service Liaison
4 weeks ago
We are seeking a skilled Customer Service Liaison to join our team at Mobile Snap. In this role, you will be responsible for evaluating communication strategies and implementing effective programs.
Key Responsibilities- Evaluate communication strategies and programs to ensure they meet our customers' needs.
- Implement new communication strategies and programs to improve customer engagement and satisfaction.
- Publicize activities, workshops, meetings, and other events for fundraising or information purposes.
- Address customers' complaints or concerns in a timely and professional manner.
- Arrange for billing for services rendered and handle refunds and credits as needed.
- Explain the type and cost of services offered to our customers.
- Issue receipts and other forms as required.
- Maintain accurate records and statistics related to customer interactions.
- Order office supplies and maintain inventory levels.
- Receive and log customer complaints and feedback.
- Receive payments from customers and process them accordingly.
The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Experience is an asset, but not required.
This is a permanent position, working 40 hours per week. The language of work is English.
Our estimated salary for this role is $45,000 - $60,000 per year, depending on experience.
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Customer Support Liaison
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Customer Service Ambassador
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Customer Service Ambassador
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Customer Service Ambassador
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Customer Service Representative
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Customer Service Representative
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Customer Service Associate
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