Customer Service Professional

3 days ago


Nanaimo, British Columbia, Canada Mobile Snap Full time

At Mobile Snap, we are seeking a highly skilled and experienced Customer Service Clerk to join our team.

About the Role

This is a permanent position with 40 hours of work per week. The successful candidate will be required to communicate effectively with customers, address their concerns, and provide excellent service.

Key Responsibilities
  • Evaluate and implement effective communication strategies to meet customer needs.
  • Promote activities, workshops, meetings, and events for fundraising or informational purposes.
  • Handle customer complaints and concerns in a professional manner.
  • Process billing for services, arrange refunds and credits, and issue receipts as needed.
  • Maintain accurate records and statistics, and order office supplies to ensure smooth operations.
Requirements
  • No degree, certificate, or diploma is required; however, experience is an asset.
  • Excellent communication and interpersonal skills are essential for this role.
  • The ability to work independently and as part of a team is necessary.
Compensation

We offer a competitive salary of $50,000 per year, based on industry standards and location.

Work Environment

This is a permanent position with 40 hours of work per week. The successful candidate will be required to work in a fast-paced environment, handling multiple tasks and priorities.



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