Customer Service Ambassador

4 days ago


Nanaimo, British Columbia, Canada Executive Aviation Full time

We are seeking a Customer Service Ambassador to join our team at Executive Aviation, based in Nanaimo.

Key Highlights
  • $17.65-$20.60/hour salary range
  • Comprehensive health benefits and fantastic flight benefits with airline partners
  • Progressive wage ranges with lots of earning potential
About the Role

The ideal candidate will be a true customer service champion with a minimum of two years' experience in a customer-facing role. They will have a proven track record of punctuality and reliability, understanding that performing on time is crucial in providing exceptional airline service.

As a Customer Service Ambassador, you will be responsible for creating a safe and stress-free experience for travelers as they begin and end their journeys. This includes helping passengers check-in, supporting self-serve kiosks, preparing aircraft for on-time departures, facilitating deplaning and boarding of passengers, greeting passengers who are arriving from flights, following airline-specific check-in policies and procedures, and positively working with airline crew.

You will also be required to have a physical ability to consistently lift up to 70 lbs/32kgs, and maintain a professional appearance. You will need to enforce airline and airport policies and procedures to passengers, while ensuring a positive and welcoming experience.

Requirements
  • A minimum of two years' experience in a customer-facing role
  • Proven track record of punctuality and reliability
  • Ability to work in a fast-paced environment with multiple tasks
  • Great communication skills in both individual and group settings
  • Proficiency with computers and software
  • Completion or working towards completion of Travel and Tourism Diploma, Marketing or Business Diploma
  • Flexible availability to work shift work, including early mornings, days, late evenings, weekends, and/or holidays
About Us

Executive Aviation is proud to offer a dynamic and exciting work environment. We value our team members and strive to provide opportunities for growth and development. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.



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