Customer Support Liaison

2 weeks ago


Nanaimo, British Columbia, Canada beBee Professionals Full time $30,000 - $45,000

We are seeking a detail-oriented and communicative Customer Support Liaison to join our team at beBee Professionals in Nanaimo, Canada.

About the Role

This position involves providing top-notch service to our customers, addressing their inquiries, and resolving any issues they may encounter.

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Offer information about products and services to meet customer needs.
  • Efficiently resolve customer complaints while maintaining a positive relationship.
  • Document customer interactions and feedback for future reference.
  • Collaborate with colleagues to enhance service processes and improve customer satisfaction.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent; additional education is an asset.
  • Previous experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • The ability to work efficiently in a fast-paced environment.
  • Familiarity with customer service software and tools.
Benefits

We offer a competitive hourly wage and performance bonuses, as well as comprehensive health benefits and opportunities for career advancement. Our supportive work environment prioritizes teamwork and employee growth.

The estimated salary for this position is approximately $45,000 - $55,000 per year, depending on experience.



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