Area Manager

1 month ago

Ottawa, Ontario, Canada Dexterra Full time
Job Title: Area Manager

We are seeking a highly skilled and experienced Area Manager to join our team at Dexterra Group. As a key member of our operations team, you will be responsible for overseeing multiple account operations and fostering client relationships to drive business growth and profitability.

Key Responsibilities:
  • Develop and maintain a deep understanding of client needs and tailor services to meet their specific requirements.
  • Lead and support site supervisors, team leads, and managers to ensure effective and efficient operations.
  • Communicate performance expectations clearly, monitor and reward performance to ensure that plans, goals, and budgets are met.
  • Identify and address gaps and opportunities in operating standards to enhance client satisfaction.
  • Facilitate regular team meetings to ensure alignment on goals and objectives and address any issues or concerns.
  • Foster a culture of continuous improvement, encouraging innovation and efficiency in operations.
  • Ensure compliance with all company policies and regulatory requirements.
  • Manage budgeting and forecasting processes, ensuring financial targets are met.
  • Provide leadership, development, and mentoring to the site team, enhancing their skills and career growth.
  • Ensure the implementation of health and safety policies to create a safe working environment for all employees.
  • Manage conflict resolution and address any issues or grievances promptly and effectively.
  • Identify new opportunities to market and sell new products and services within existing clients or to new clients.
  • Align key Dexterra contacts with like positions within the client organization to create a strategic web of influence.
Requirements:
  • Minimum of 5 years of management experience directing a team in facilities management or a related field.
  • Bilingual in French and English is required.
  • Proven experience managing janitorial services, with a preference for public sector experience in transit, municipal work, and hospitality.
  • Excellent communication and presentation skills, both oral and written.
  • Ability to lead others by demonstrating empathy, open-mindedness, and respect.
  • Familiar with health, safety, and environmental management systems.
  • Ability to travel between sites on a regular basis, with travel required.
  • Strong interpersonal skills and the ability to build and maintain effective relationships with clients and team members.
  • A clear criminal record check is mandatory for this role.
About Dexterra Group:

Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT) with a far-reaching presence across North America. We offer a culture that promotes stability, diversity, and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, our companies have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and local communities.

As an Area Manager at Dexterra, you will be part of a team that creates exceptional customer experiences, brings the right teams together to turn problems into solutions, and challenges into moments of ingenuity. We are committed to diversity and inclusion and are an equal opportunity employer. We welcome all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors.

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