Delivery Station Liaison
3 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Liaison. As a key member of our logistics team, you will play a critical role in ensuring our customers receive their packages on time and with a smile.
Key Responsibilities- Communicate with customers directly in person, via phone, and via email to resolve issues and provide support.
- Empathize with and prioritize customer needs to ensure a positive experience.
- Uphold company values and respect every customer interaction.
- Resolve issues and set appropriate expectations with customers.
- Clearly understand and respond appropriately to customer issues.
- Compose grammatically correct, concise, and accurate written responses to customer issues.
- Approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Make quick and effective decisions on behalf of the customer.
- High School or equivalent diploma.
- Previous experience in Customer Service.
- Ability to effectively prioritize work time to ensure efficiency.
- Experience with Windows Operating Systems and Microsoft Outlook.
- Familiarity with multiple web browsers, data base searching, and instant messenger tools.
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
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Whitby, Canada Amazon.com.ca, ULC Full timeHigh School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools At Amazon, our mission is to be Earth’s most customer...
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