Cs Delivery Station Liaison

2 months ago


Whitby, Canada Amazon.com.ca, ULC Full time

High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching and instant messenger tools

At Amazon, our mission is to be Earth’s most customer centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best in class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real tim e, hands on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up to date information about
their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.
Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:

- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation
- Carry, lift, push and pull up to 49 pounds
- Frequently push, pull, squat, bend and reach
- Stand and walk during shifts lasting up to 12 hours
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life
You’ll be based at one of our last mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dis patched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery
partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon’s logistics, you’ll develop logístical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in depth understanding of our supply chain and local knowledge of delivery connections and warehouses.
About the team
Our mission is to be Earth’s most customer
centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can,
helping them get the best results quickly and efficiently. We support our self service channels to offer expert insights into our customers’ most complex issues.
Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.
Bachelor Degree or equivalent work related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.



  • Whitby, Canada Amazon Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Liaison. As a key member of our logistics team, you will play a critical role in ensuring our customers receive their packages on time and with a smile.Key ResponsibilitiesCommunicate with customers directly in person, via phone, and via email...


  • Whitby, Canada Amazon.com.ca, Inc. Full time

    Basic Qualifications - High School or equivalent diploma - Previous experience in Customer Service - Ability to effectively prioritize work time to ensure efficiency - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple web browsers, data base searching and instant messenger tools **Role**: Full-Time Delivery Station...

  • Delivery Driver

    6 months ago


    Whitby, Canada Brooklin firewood Full time

    Driver is responsible to deliver goods in a timely fashion. Driver is to deliver firewood to gas stations and restaurants. Driver should know how to drive manual vehicles. Driver is required to know how to drive and maneuver with trailer attached to vehicle. **Job Type**: Part-time Part-time hours: 25 per week **Salary**: $17.00-$20.00 per hour Flexible...


  • Whitby, Canada Amazon Warehouse Full time

    **Shifts**: Evening **Location**: **Whitby, ON** Job opportunities vary by location. We update postings daily with open positions. **Hourly pay rate**: Earn $22.10 to $22.60 **Immediate openings available now.** Become part of the dedicated team that gets orders ready for people relying on our service. From flexible, part-time roles to full-time, fixed...


  • Whitby, Canada GHD Full time

    There’s no pledge more important than the one we make to look after our environment, and we’re committed to helping you do exactly that! Join us as we strive to ensure a sustainable future for our communities and the world we live in.  Become part of our global network of skilled engineers, scientists, auditors, planners and environmental...

  • Material Planner

    6 months ago


    Whitby, Canada Acara Solutions Full time

    **Key responsibilities** 1. Communication & customer service, both inter-departmentally and externally 2. Execute reorders and liaison with accounting to solve invoice discrepancies 3. Expedite PO delivery to ensure continuous of supply 4. Process Purchase Requisition for Direct and indirect procurement 5. Process Warranty claims for new part and...

  • Material Planner

    6 months ago


    Whitby, Canada Acara Solutions Full time

    Acara Solutions has an opening for a **Material Planner** for our client located in **Whitby, ON** **Duration**:10 Month Contract **Shift: Day - **shift 7am - 3pm **Required Skills / Qualifications**: Post - secondary educationminimum 2 years' experience as a Material Planner **Key responsibilities** 1. Communication & customer service, both...

  • Material Planner

    6 months ago


    Whitby, Canada Broadleaf Results Full time

    We are looking for a **Material Planner** one of our clients in **Whitby,ON** **Purpose of the job** To support the site supervisor for all aspects of shipping, receiving, warehousing, logistics, and inventory control. Provide support and coordination pertaining to material distribution and continuously promote & support safe practices. **Key...


  • Whitby, Canada Flanagan Foodservice Inc. Full time

    At Flanagan Foodservice Inc., we're seeking a Health and Safety Specialist to join our team. With nearly 50 years of experience, we've established ourselves as the biggest family-owned food distributor in Canada.About the RoleThe ideal candidate will have a solid background in health & safety, with a minimum of 1-3 years of direct work experience within a...


  • Whitby, Canada Ontario Shores Centre for MHS Full time

    ***: The incumbent will be responsible for providing a range of administrative, academic, and project functions in the Medical Affairs office and will provide operational support for the Vice President, Medical Affairs. This will include stakeholder relations both internal and external to the Hospital, collaborating on and implementing strategic initiatives...

  • Corporate Health

    2 weeks ago


    Whitby, Canada Flanagan Foodservice Inc. Full time

    p>295 S Blair St, Whitby, ON L1N 9V9, CanadaJob DescriptionPosted Thursday, April 25, 2024 at 4:00 AM | Expired Thursday, June 6, 2024 at 3:59 AMAt Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly...

  • Purchasing Manager

    2 weeks ago


    Whitby, Canada NPA WorldWide Full time

    Job description: *Oversee purchasing function for organization* Be proactive in sharing information and knowledge to stakeholders, within and between departments as well as outside the organization* Establish a negotiation strategy and then plan, prepare and conduct negotiations considering relevant factors and achieve win-win results* Anticipate potential...

  • Sushi Chef

    5 months ago


    Whitby, Canada Younee Sushi Full time

    Job Summary: We are seeking a skilled and experienced Sushi Chef to join our team at our renowned restaurant. As a Sushi Chef, you will be responsible for preparing and presenting high-quality sushi dishes to our customers. If you have a passion for sushi and enjoy working in a fast-paced kitchen environment, we would love to hear from...


  • Whitby, Canada Deighton Associates Ltd Full time

    **Introduction** While being one of the companies leading the way in the development and implementation of asset management software worldwide, Deighton also provides career diversity in combination with challenging growth opportunities. Our core values include people first, collaborative, and respectful corporate culture, customer commitment, partnering...

  • Scheduling Coordinator

    5 months ago


    Whitby, Canada Custom Fire & Sprinkler Services Ltd. Full time

    At Custom Fire & Sprinkler Services Ltd., we pride ourselves on delivering exceptional fire protection solutions to our clients. As an organized and detail-oriented **Scheduling Coordinator**, you will be responsible for ensuring the successful execution of scheduling operations. **Key Responsibilities**: - Manage and coordinate daily schedules, ensuring...

  • Operations Admin I

    6 months ago


    Whitby, Canada CB Canada Full time

    Position Title: Operations Admin IJob SummaryResponsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a...


  • Whitby, Canada Custom Fire & Sprinkler Services Ltd. Full time

    At Custom Fire & Sprinkler Services Ltd., we pride ourselves on delivering exceptional fire protection solutions to our clients. As a **Contract Scheduling Coordinator**, you will play a vital role in ensuring the smooth and efficient operation of our contract scheduling processes. **Key Responsibilities**: - Manage and coordinate daily schedules, ensuring...

  • Plant Manager

    5 months ago


    Whitby, Canada Durham Pallet Services Full time

    Job Summary: **Roles**:The Plant Manager is a working floor position which you will carry out management responsibilities on production lines and directly report to the President of DPS. You will have support with an upper management team and be responsible for production planning, staff scheduling, data collecting and analysis, and coordinating daily...

  • Operations Manager

    6 months ago


    Whitby, Canada Durham Pallet Services Full time

    Job Summary: The Operations Manager is a working floor position which you will carry out management responsibilities on production lines and directly report to the President of DPS. You will have support with an upper management team and be responsible for production planning, staff scheduling, data collecting and analysis, and coordinating daily production...


  • Whitby, Canada GHD Full time

    About this Opportunity:We are seeking a Senior Geotechnical Engineer to join our team at GHD. As a key member of our geostructural team, you will be responsible for providing technical direction on multidisciplinary alternate delivery projects and leading complex geostructural design projects.Key Responsibilities:Provide geotechnical technical direction on...