Director of Service Delivery

3 days ago

Winnipeg, Manitoba, Canada PQA Testing Full time
Director of Service Delivery

PLATO is seeking a highly experienced Director of Service Delivery to lead our regional team and drive the delivery of customer projects. As a key member of our leadership team, you will be responsible for building and maintaining strong customer relationships, leveraging your network to grow our business, and providing leadership to our Service Delivery Managers and employees.

Key Responsibilities:
  • Oversee the delivery of multiple projects/engagements within the region
  • Assess and manage service delivery issues, risks, and changes as they arise
  • Build and maintain strong customer relationships
  • Leverage your existing network to help our growth team find new opportunities within the region
  • Work with Service Delivery Managers to monitor customer satisfaction levels and take corrective action to address concerns
  • Report on and manage regional staffing levels, and fulfill requirements to maximize margins and metrics
  • Provide leadership to People Managers, Service Delivery Managers, and PLATO employees
  • Provide mentorship to Service Delivery Managers and PLATO employees to provide a rewarding and growth-minded working environment
  • Support the development of the business, help to establish a regional presence, and assist in acting on behalf of the company within the region
  • Facilitate transparent and open communication and knowledge sharing
  • Provide technical expertise to contract negotiations and sales efforts with potential customers
  • Facilitate regular team and customer meetings to review progress, milestones, and goals
Requirements:
  • University degree or college diploma in a related discipline
  • 10+ years in progressive IT experience with a minimum of 5 years' experience in Quality Assurance
  • 5+ years in a supervisory or management capacity
  • 5+ years of experience as a consultant or providing leadership to consultants is an asset
  • Management of Quality Assurance Testing projects
  • Experience building and maintaining strong customer relationships
  • Experience managing contract commitments
  • Proven experience growing existing accounts
About PLATO:

PLATO is a software testing and technology services company trusted by clients around the world. We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles, and implement quality-centric solutions. We develop innovative approaches and solutions, designed to generate increased efficiencies, competitive advantage, and market share for our clients.

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