Regional Service Delivery Director

7 days ago

Winnipeg, Manitoba, Canada PQA Testing Full time
Director of Service Delivery

PLATO is seeking a seasoned professional to lead our regional service delivery efforts. As a Director of Service Delivery, you will be responsible for managing the delivery of customer projects within your region, working closely with the Chief Delivery Officer and local Sales teams to grow opportunities and regional talent.

Key Responsibilities:
  • Oversee the delivery of multiple projects/engagements within the region
  • Assess and manage service delivery issues, risks, and changes as they arise
  • Build and maintain strong customer relationships
  • Leverage your network to help our growth team find new opportunities within the region
  • Monitor customer satisfaction levels and take corrective action to address concerns
  • Manage regional staffing levels and maximize margins and metrics
  • Provide leadership to People Managers, Service Delivery Managers, and PLATO employees
  • Provide mentorship to Service Delivery Managers and PLATO employees
Requirements:
  • University degree or college diploma in a related discipline
  • 10+ years in progressive IT experience with a minimum of 5 years' experience in Quality Assurance
  • 5+ years in a supervisory or management capacity
  • Experience building and maintaining strong customer relationships
  • Experience managing contract commitments
  • Proven experience growing existing accounts
About PLATO:

PLATO is a software testing and technology services company trusted by clients around the world. We deliver specialized QA services to our clients with the goal of helping them increase profitability, boost customer satisfaction, manage development cycles, and implement quality-centric solutions.

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