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Director of Service Delivery
2 months ago
PLATO is seeking a highly experienced Director of Service Delivery to lead our regional team and drive the delivery of high-quality software testing services to our clients.
Key Responsibilities:- Oversee the delivery of multiple projects and engagements within the region
- Assess and manage service delivery issues, risks, and changes as they arise
- Build and maintain strong customer relationships
- Leverage existing networks to identify new business opportunities
- Monitor customer satisfaction levels and take corrective action as needed
- Provide leadership to People Managers, Service Delivery Managers, and PLATO employees
- Support the growth of the business and establish a regional presence
- 10+ years of progressive IT experience with a minimum of 5 years in Quality Assurance
- 5+ years of supervisory or management experience
- Experience building and maintaining strong customer relationships
- Proven experience growing existing accounts
PLATO is a software testing and technology services company trusted by clients around the world. We deliver specialized QA services to help our clients increase profitability, boost customer satisfaction, and implement quality-centric solutions.