Bilingual New Business Case Coordinator

1 day ago

Mississauga, Ontario, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

As a Business Development Coordinator, you will be responsible for managing cases for life and/or living benefit new business applications by ensuring all requirements to assess the underwriting risk are obtained. You will provide proactive updates to the MGA administrative or account contact.

Key Responsibilities

  • Act as the primary contact for external Account Administrators throughout the New Business and underwriting process.
  • Provide proactive communications to the appropriate MGA Administrator or account contact detailing the status of all requirement activity.
  • Provide feedback and recommendations identifying trends/gaps and training opportunities, as it relates to the processing of the Life and Living Benefit new business application process.
  • Identify and resolve any case-specific delays to ensure all necessary processing occurs within specified service level agreements.
  • Maintain up-to-date new business Underwriting Pro notes summarizing actions taken, inquiries received, including emails and phone calls received and sent.

Requirements

  • Must be fluently bilingual in both English and French, written and spoken.
  • Proven ability to proactively manage a high-volume caseload while managing changing priorities.
  • Provide quality and effective communication to all clients.
  • Responsiveness to inquiries with a sense of urgency.
  • Internal and external communication are accurate, clear, and concise.
  • Develop and maintain collaborative relationships with multiple internal and external partners.
  • High degree of professionalism coupled with the ability to handle pressure is a necessity.
  • Insurance industry knowledge or experience.

Preferred Qualifications

  • LOMA, ACS.
  • College graduate.
  • New Business or relative experience.

What's in it for you?

You will have the opportunity to work in a dynamic and collaborative environment, with a focus on delivering exceptional results and building strong relationships with clients and colleagues.

Additional Job Details

This is a full-time salaried position with a competitive salary and benefits package.

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