Customer Service Team Lead

3 weeks ago


Edmonton, Alberta, Canada G19 Graphics Ltd. Full time
Job Summary:

G19 Graphics Ltd. is seeking a highly skilled Customer Service Supervisor to join our team. As a key member of our customer-facing department, the Customer Service Supervisor will play a crucial role in maintaining exceptional customer service standards, managing customer relationships, and resolving complex customer issues. The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to internal and external customers, responding to customer inquiries, resolving issues, and escalating complex problems to senior management.
  • Team Management: Supervise and coordinate the activities of customer service representatives, providing guidance, training, and coaching to ensure high-quality service delivery.
  • Process Improvement: Identify opportunities to improve customer service processes, develop and implement efficient solutions, and monitor their effectiveness.
  • Communication: Develop and maintain effective communication with customers, colleagues, and senior management, ensuring seamless information exchange and collaboration.
Requirements:
  • Secondary (High) School Graduation Certificate: High school diploma or equivalent required.
  • Customer Service Experience: A minimum of 7 months to less than 1 year of customer service experience.
  • Language Skills: Fluency in English.
  • Other Requirements: Ability to work in a fast-paced environment, excellent communication and problem-solving skills, and ability to work effectively as part of a team.
What We Offer:
  • Competitive Salary: A competitive salary package.
  • Opportunities for Growth: Opportunities for professional growth and development.
  • Support for Persons with Disabilities: Support for persons with disabilities, including mentorship and awareness training.
  • Support for Newcomers and Refugees: Support for newcomers and refugees, including mentorship programs and diversity training.
  • Support for Youth: Support for youth, including on-the-job training and mentorship programs.
  • Support for Veterans: Support for veterans, including mentorship programs and awareness training.
  • Support for Indigenous People: Support for indigenous people, including mentorship programs and cultural competency training.
  • Support for Mature Workers: Support for mature workers, including phased retirement options and flexible work arrangements.
  • Support for Visible Minorities: Support for visible minorities, including diversity training and inclusive recruitment practices.


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