Customer Service Representative

3 weeks ago

Peterborough, Ontario, Canada BMO Full time
Job Summary

BMO Financial Group is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual needs.

Key Responsibilities
  • Provide exceptional customer service and support to customers and prospects
  • Identify customer needs and provide advice and guidance on financial solutions
  • Work collaboratively with colleagues and partners to deliver a seamless customer experience
  • Manage and reconcile cash transactions between treasury and branch units
  • Execute routine tasks and service requests within service level agreements
  • Act as a key member of a collaborative and versatile branch and market team
  • Produce and maintain accurate and complete work information
  • Take the initiative to find creative approaches to make each customer's experience feel personal
  • Contribute to the ongoing improvement of the overall branch customer experience
  • May work at multiple branches based on market needs
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field of study is desirable
  • High-level knowledge of personal, commercial, and partner offers and how each can best serve customers' individual needs
  • Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications
  • Strong interpersonal skills, including the ability to build rapport and connections with customers
  • Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
  • Basic knowledge learned on the job
  • Verbal and written communication skills - Basic (in a business environment)
  • Organization skills - Basic (in a business environment)
  • Collaboration and team skills - Basic (in a business environment)
What We Offer

BMO Financial Group offers a competitive salary range of $33,850.00 - $43,500.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We also offer opportunities for professional growth and development, as well as a collaborative and inclusive work environment.

At BMO, we are committed to an inclusive, equitable, and accessible workplace. We believe that diversity and inclusion are essential to our success and strive to create a workplace where everyone feels valued, respected, and heard.

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