Customer Service Representative

2 weeks ago

Peterborough, Ontario, Canada Driven Brands Full time

Driven Brands is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, resolving issues, and providing personalized support to our clients.

Key Responsibilities:

  • Maintain and grow sales relationships with existing clients
  • Identify and solicit potential clients
  • Assess clients' needs and recommend or assist in the selection of appropriate goods or services
  • Develop sales presentations, proposals, or other materials to illustrate benefits from use of good or service
  • Estimate costs of installing and maintaining equipment or service
  • Prepare and administer sales contracts and maintain customer records
  • Consult with clients after sale to resolve problems and provide ongoing support

Requirements:

  • High school diploma or GED required
  • A certificate or diploma in a related field preferred
  • Strong customer service and troubleshooting skills
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, and email
  • Proven data entry and typing skills
  • Professional appearance and manners
  • Strong work ethic and positive team attitude
  • Strong skills for sales

This is a 3-month contract position with the possibility of extension.

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