Customer Service Representative

3 weeks ago

Peterborough, Ontario, Canada EMCO Corporation Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at EMCO Corporation. As a key member of our Profit Centre team, you will provide exceptional sales support to customers, generating sales leads and closing sales to increase profit sharing.

Key Responsibilities:

  • Provide sales support to customers via telephone, email, and walk-ins to our Profit Centres
  • Answer customer inquiries, generate sales leads, and close sales to increase profit sharing
  • Support the Outside Sales function and provide assistance as needed
  • Enter sales orders generated from Profit Centre customers via fax, phone, emails, and texts
  • Grow and retain established customer base and develop new business for the Profit Centre
  • Follow up on backorders with vendors and provide customers with accurate delivery dates
  • Send and follow-up with request for quotes to vendors
  • Process returns and warranty claims to customers both on account and cash sales, including paperwork in compliance with all procedures
  • Support Counter Sales and Outside Sales activities as part of the team
  • Resolve issues related to customer orders in accordance with our policies and procedures

Requirements:

  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 1 year of experience with customer service or counter sales
  • Proficient in the use of Microsoft Office software to communicate via email, analyze customer data, and update customer contact files
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to identify customer needs, provide profitable solutions, and close the sale
  • Ability to learn and operate the applicable software system used to process orders
  • Able to work in a fast-paced environment while handling multiple tasks
  • Intermediate math skills
  • Able to learn how to operate material handling equipment

Preferred Skills:

  • Previous experience with or knowledge of products sold at the Profit Centre
  • Experience using Trend, Eclipse, Word, Excel, and Outlook

About EMCO Corporation:

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer a culture that prides itself in supporting our employees every step of the way, with endless opportunities for growth and development in your career.

What We Offer:

  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flex time

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